Master Scheduler

2 days ago


Kanpur, Uttar Pradesh, India beBeeScheduling Full time ₹ 6,50,000 - ₹ 8,50,000
Job Title: Master Scheduler

Schedule expert responsible for ensuring resource alignment with business demand. This role requires a master scheduler to create, maintain and optimize staff schedules that align with forecasted workloads.

Key Responsibilities:
  • Develop and implement scheduling strategies that support business objectives.
  • Collaborate with workforce management teams to review forecasts and adjust schedules proactively.
  • Manage schedule changes, shift swaps and time-off requests while ensuring service coverage.
  • Provide expert guidance on scheduling processes and procedures.
  • Ensure compliance with labor laws, organizational policies and employee contracts in scheduling.
  • Evaluate and improve scheduling processes for greater efficiency and accuracy.

Required skills and qualifications include 2–5 years of experience working as a planning analyst or in a workforce scheduling/forecasting role within a contact center environment. A strong understanding of workforce planning, scheduling and forecasting processes in a contact center environment is necessary. Experience with workforce management tools like Aspect or Alvaria is also required.



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