Implementation Specialist

1 month ago


Bengaluru, Karnataka, India Rippling Full time
About the Role

Rippling is seeking an Implementation Specialist to work with our SMB customers to implement and drive the adoption of our suite of products. This role is critical in ensuring seamless customer experiences.

Key Responsibilities
  • Work one-on-one with clients to implement Rippling products across HR, Payroll, Benefits Administration, and IT platforms.
  • Proactively manage the implementation process to achieve customers' target timelines and goals.
  • Drive adoption of purchased products and collaborate with Sales, Account Management, and Support teams.
  • Partner with Product and Engineering teams to improve and troubleshoot customer issues.
Requirements
  • 1+ years of experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
  • Proven project management experience with multiple projects simultaneously in a fast-paced environment.
  • Stellar communication, presentation, and relationship-building skills, with a deep commitment to driving an exceptional customer experience.
Preferred Qualifications
  • 2+ years experience in a customer-facing position within the HCM or IT space.


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