
Global Network Operations Specialist
2 days ago
Job Title
We are seeking a skilled WAN Support Engineer to join our team. This role requires strong network troubleshooting skills, hands-on experience with BGP, and a proven background in WAN operations preferably from a Telecom or ISP environment.
About the Role
- This is a critical engagement that demands strong network troubleshooting capabilities.
- The candidate must be comfortable working in rotational shifts, including night hours.
- Preparedness for 2–3 levels of client interaction during the selection process is essential.
Requirements
- Operate and support WAN networks across global sites in a 24/7 rotational shift model.
- Handle L2 escalations and troubleshoot incidents related to routing, switching, and WAN link issues.
- Configure and maintain BGP routing and manage changes, updates, and problem resolutions.
- Collaborate with telecom vendors and ISPs for link provisioning, troubleshooting, and escalations.
- Maintain documentation for shift handovers, ticket logs, and RCA reports.
- Ensure high network uptime and adherence to SLA targets.
Key Skills
- Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow, Remedy).
- Experience with MPLS, OSPF, QoS.
- Exposure to enterprise monitoring tools like SolarWinds, Nagios, or PRTG.
- Ability to create and update network diagrams and SOPs.
Certification Required
- CCNA
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