Data Operations Specialist

1 month ago


Coimbatore, Tamil Nadu, India DMAIC Academy & Consultancy Full time

Data Operations Specialist

At DMAIC Academy & Consultancy, we're seeking a skilled Data Operations Specialist to join our team. As a key member of our operations department, you'll be responsible for harnessing data to enhance operational efficiency and drive business success. Your advanced analytics skills and experience in SaaS operations will be invaluable in delivering actionable insights and supporting data-driven decisions.

Key Responsibilities:

  • Data Collection & Management:
    • Collect, clean, and manage data from CRM, customer usage, and billing systems.
    • Ensure data integrity, accuracy, and consistency across departments.
    • Collaborate with IT and data engineering to optimize data pipelines and storage.
  • Data Analysis & Insights:
    • Analyze data to identify operational inefficiencies, trends, and opportunities for improvement.
    • Offer data-driven recommendations for SaaS operations and product efficiency.
    • Perform root cause analysis on operational bottlenecks to enhance performance.
  • KPI Tracking & Reporting:
    • Define and monitor KPIs, such as NPS, resolution times, system uptime, and renewal rates.
    • Report KPIs to senior leadership, translating data into actionable insights.
    • Develop dashboards and visualizations using Tableau, Power BI, or Looker.

Requirements:

  • Bachelor's in Data Science, Statistics, Computer Science, Operations Research, or related field; Master's preferred.
  • 10+ years in data analysis, with at least 4+ years in SaaS or tech environments.
  • Technical Skills:
  • Proficiency in SQL and experience with tools like Python, R, and Excel.
  • Expertise in data visualization (Tableau, Looker, Power BI).
  • Familiarity with SaaS metrics (MRR, ARR, CAC, LTV, churn) and tools like Salesforce, HubSpot, Zendesk.
  • Knowledge of statistical analysis and predictive modeling.


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