Content Specialist

2 days ago

Kanpur, Uttar Pradesh, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000
Technical Writer and Courseware Developer

The purpose of this role is to create comprehensive content, including concepts, examples, tasks, reference information, and in-product guidance for cloud services, automation, and Network Management products.

This position requires a self-starter with strong collaborative skills who enjoys continuous learning and professional growth. They should be able to excel in a fast-paced, highly technical working environment.

Responsibilities:

  • Design, develop, deliver, and maintain best-in-class user content.
  • Produce various deliverables, including concepts, tasks, installation instructions, illustrations, video scripts, course modules, and more.
  • Collaborate with stakeholders and subject matter experts to understand requirements and customer needs.
  • Analyze specifications and product descriptions to recommend the best documentation approach.
  • Learn the customer experience through hands-on usage of our cloud networking products.
  • Follow established style and process guidelines to provide consistency and completeness.
  • Lead technical documentation efforts with a small team of writers in a defined stakeholder environment.

Minimum Qualifications:

  • Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content.
  • 5+ years of experience producing technical content.
  • BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience.
  • Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
  • Ability to research complex technical concepts independently and collaboratively.
  • Familiarity with XML authoring, content management, and courseware development tools.
  • Strong problem-solving skills and excellent communication and collaboration skills.

Preferred Qualifications:

  • Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services.
  • Familiarity with DITA/XML authoring principles and content management concepts.
  • Familiarity with Markdown and MS PowerPoint for authoring content.
  • Experience leading technical documentation efforts with multiple writers.
  • Familiarity with program management methodologies and systems such as Agile and JIRA.
  • Familiarity with the Juniper Junos OS.
  • Industry network certifications.
  • Some experience with modern content concepts such as Search Engine Optimization (SEO), developing scripts for instructional videos and multimedia productions, writing microcopy, User Experience (UX), illustrations and animations, digital publishing, content/web analytics, and more.

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