Training Specialist

1 day ago


Ajmer, Rajasthan, India beBeeTraining Full time ₹ 5,00,000 - ₹ 10,00,000
Job Description

The Training Officer is responsible for conducting new hire training and soft skills/negotiation skill training.

Key Responsibilities
  • Conduct new hire training and soft skills/negotiation skill training
  • Complete monthly cyclic activities including refresher training, update training and PKT
  • Assess training needs/understand learning requirements of different learning groups
  • Liaise with quality and operations to identify, screen and execute process improvement plans
  • Execute training tasks/assignments on short notice
  • Deliver and contribute towards process improvement
Accountability

Take accountability for new hires performance during the OJT period, including attrition

Functional/Operational Responsibilities
  • Monitor calls of each advisor every week during OJT and provide immediate feedback to advisors in case of failed call
  • Provide regular feedback to team members regarding team performance and any issue that needs escalation
  • Document feedback signed off by concerned parties
  • Monitor calls across teams (cross monitoring) every month
  • Nominate and groom floorwalkers amongst team regularly
  • Conduct process refreshers and policy refreshers
  • Nominate advisors to conduct buzz sessions
  • Handle all escalation calls for team
  • Share good calls & bad calls, creating product level FAQs
  • Nominate hall of fame & hall of shame for OJT Batch
  • Conduct buzz sessions for any updates and share new information with team including targets for day
  • Check login schedules
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance
Required Skills and Qualifications
  • Strong communication skills in English
Critical Competencies
  • Customer Service
  • Good analytical skills
  • Ability to represent data effectively
  • Proficiency in MS Excel
  • Time Management
  • Ability to multi-task


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