
IAM Identity Management Specialist
13 hours ago
About Position:
We are seeking a skilled professional to provide expert support and guidance for our IBM ISIM/TDI systems.
- Role: IAM Support Engineer
- Location: Remote with EST time zone preference
- Experience: 3-8 years of experience in identity management and security
What You'll Do:
- Provide operational support for IBM ISIM and TDI systems, ensuring optimal performance and availability.
- Troubleshoot, analyze, and resolve issues related to ISIM/TDI environments, both in production and non-production setups.
- Manage the lifecycle of identity management systems, including provisioning, de-provisioning, access control, and identity governance.
- Support integration with various systems and applications, ensuring secure and efficient flow of identity and access data.
- Assist with upgrades, patches, and deployments to ensure systems are up to date.
- Work closely with development and security teams to identify and implement improvements to the ISIM/TDI systems.
- Collaborate with customers to understand their business requirements and recommend identity management solutions.
- Document solutions, issues, and workarounds to build a knowledge base for the team and customers.
- Support and troubleshoot user authentication issues, Single Sign-On (SSO), and integration with LDAP/Active Directory.
- Provide timely and efficient issue resolution in accordance with service level agreements (SLAs).
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5-6 years of experience working with IBM ISIM and TDI.
- Hands-on experience in configuring, troubleshooting, and maintaining IBM ISIM and TDI environments.
- Strong understanding of identity management concepts, including user provisioning, role-based access control (RBAC), SSO, and governance.
- Experience with LDAP, Active Directory, and other directory services.
- Knowledge of web services (SOAP, REST) and experience with integration protocols.
- Familiarity with security best practices and tools in identity management.
- Strong problem-solving, debugging, and troubleshooting skills.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Experience with ServiceNow is a plus.
- Strong analytical skills and attention to detail.
- Competitive salary and benefits package.
- Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications.
- Opportunity to work with cutting-edge technologies.
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards.
- Annual health check-ups.
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents.
Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment.
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