Business Growth Specialist

About Us

We aim to revolutionize the way the world learns, by offering cutting-edge learning solutions that combine best practices in learning theory, technology, operations, and services. Our goal is to empower individuals and organizations to thrive in a rapidly changing environment.

Job Role:

You will support senior account leaders in driving growth of our learning service sales to clients. Working under guidance, you will manage client accounts, interact with stakeholders, identify opportunities, and track commercial results.

Key Responsibilities:

• Manage key client accounts across regions, ensuring timely delivery of services and maintaining strong relationships.
• Detect unmet needs or potential service gaps that represent new opportunities for growth.
• Create customized sales materials and presentations tailored to each client's needs.
• Lead document preparation for RFI and RFP responses, including slide decks and rate cards.
• Coordinate QBR preparation and presentation, highlighting our capabilities and value proposition.
• Track win/loss data and sales KPIs across the portfolio, providing insights for improvement.
• Conduct research on client organization changes that could signal new opportunities.
• Collaborate with service line leaders to align internal solutions with client needs.
• Respond to routine client queries and escalate issues where necessary.
• Contribute to business reviews, presentations, and reports, showcasing our impact and success.
• Track account metrics, including SLA performance and client satisfaction, to ensure continuous improvement.
• Support opportunity tracking and renewal coordination, ensuring seamless client experiences.
• Maintain accurate and up-to-date internal systems, ensuring smooth operations.

Required Skills and Qualifications:

• Develop strong relationships with client stakeholders through effective communication and interpersonal skills.
• Presentation and pitching skills to create a lasting impression of our capabilities.
• Clear and professional communication in both verbal and written formats.
• Strong organizational and time-management abilities to prioritize tasks and meet deadlines.
• Analytical mindset with comfort working with data and reporting tools to drive informed decisions.
• Commercial acumen to make mutually beneficial decisions that drive growth and success.
• Proficiency in Microsoft Office and CRM tools to streamline processes and enhance productivity.
• Team-oriented with a service delivery mindset, prioritizing client satisfaction and needs.
• Detail-oriented with a proactive approach to managing client needs and expectations.
• Ability to work under direction while taking initiative on smaller tasks and projects.
• High level of professionalism in external-facing communications, representing our brand and values.
• Adaptable and comfortable working in a fast-paced, global environment, navigating complexity and change.

Benefits and Opportunities:

• Basic understanding of learning & development concepts and corporate training models to inform strategic decisions.
• Familiarity with managed learning services and learning platforms to offer innovative solutions.
• Understanding of account management processes and stakeholder communication best practices to build strong relationships.
• Some exposure to project management or customer success tools preferred, but not required.
• 4–8 years of experience in account coordination, client services, project management, or operations roles, with a proven track record of success.
• Experience working in or with professional services, learning, or talent development sectors, with a deep understanding of industry trends and challenges.
• Demonstrated ability to support client relationships and manage operational details, with a focus on delivering exceptional results.