
Senior Consumer Protection Specialist
20 hours ago
We are seeking an experienced professional to join our team as a Senior Consumer Protection Specialist. This critical role requires strong leadership and expertise in consumer protection.
The successful candidate will be responsible for ensuring that our products, services, and customer journeys meet the expectations of the UK Financial Conduct Authority's (FCA) Consumer Duty. They will drive the oversight and continuous improvement of frameworks and initiatives that ensure good outcomes for all customers, particularly those in vulnerable circumstances.
About the Role:- Maintain robust processes to monitor and evidence compliance with FCA regulations, Consumer Duty, and Payment Services Regulations (PSRs).
- Lead the coordination and delivery of regular reporting packs, dashboards, and insights for governance forums, senior management, and regulatory stakeholders.
- Analyse key indicators such as customer service performance, complaints, value assessments, and support effectiveness to provide clear visibility into how customer outcomes are being met.
- Support the embedding of Consumer Duty principles across our organization, helping to foster a culture of accountability and continuous improvement.
We operate a global network at scale, connecting hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person.
We offer our customers flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using various funding sources.
We pride ourselves on living by our core values of Inclusion, Innovation, Collaboration, and Wellness, which guide our business every day.
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