Strategic Team Leader

2 days ago

Navi Mumbai, Maharashtra, India beBeeOperations Full time US$ 9,00,000 - US$ 12,00,000

Senior Operations Manager Role

About the Position:

We are seeking an experienced Senior Operations Manager to lead multiple campaigns and oversee teams to ensure world-class service delivery. The ideal candidate will have strong leadership and mentoring skills, with the ability to motivate and inspire.

Key Responsibilities:

  • Lead and manage high-performing teams across several campaigns, overseeing daily operations and long-term strategic goals.
  • Directly supervise and mentor Operations Managers, ensuring alignment with company standards and client expectations.
  • Develop team and individual goals, execute strategies to meet those goals, and track progress through KPIs.
  • Optimize staffing, including handling temporary coverage and overseeing training and onboarding of new team members.
  • Maintain daily communication with department heads, campaign leaders, and senior management to ensure transparency and alignment.
  • Promote a culture of open communication, frontline empowerment, and employee recognition.
  • Resolve complex operational and client-related issues promptly and professionally.
  • Ensure consistent delivery of excellent client service across all campaigns.
  • Support the Director of Operations in designing and refining operational procedures and best practices.
  • Ensure strict adherence to internal policies and regulatory compliance requirements.

Qualifications & Requirements:

  • Minimum 3 years of senior management experience in BPO Operations or equivalent (Senior Manager/Director level).
  • Proven ability to manage large teams, with experience overseeing at least 600 FTEs.
  • Strong leadership and mentoring skills with the ability to motivate and inspire.
  • Excellent communication and interpersonal skills both verbal and written.
  • Strong organizational, analytical, and decision-making abilities.
  • Ability to multitask in a fast-paced, high-pressure environment.
  • High level of professionalism, resilience, and integrity.
  • Proficient in Microsoft Office Suite and Google Workspace tools.
  • Ability to build and maintain productive relationships with clients and stakeholders.

Preferred Traits:

  • A humble leader who puts the frontline first.
  • Curious and driven with a relentless work ethic.
  • A solution-oriented thinker with a passion for innovation.
  • Someone who believes work can be both impactful and fun.

About Us:

We believe that our employees are the backbone of our organization. We prioritize building a positive and inclusive work environment that fosters growth and development.

What We Offer:

  • A competitive compensation package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.
  • The opportunity to make a meaningful impact in a fast-paced industry.

  • Strategic Sourcing Leader

    24 hours ago

    Navi Mumbai, Maharashtra, India beBeeSourcing Full time ₹ 1,04,000 - ₹ 1,30,878

    Strategic Sourcing Leader for DiamondsWe are actively seeking a seasoned and visionary Strategic Sourcing Leader to spearhead our diamond procurement operations through meticulous planning, expert relationship management, and astute market trend analysis.Job DescriptionThe ideal candidate will be responsible for developing and executing comprehensive...

  • Team Leader

    12 hours ago

    Navi Mumbai, Maharashtra, India Mehr Capital Full time ₹ 5,40,000 per year

    Position: Team Leader Process: Outbound Collections-Voice (Banking Domain) Exp: Minimum 1 years as a Team Leader in a banking collections voice process Salary: 4.5 LPA Job Location: Mira Road/Mahape /Nerul/Belapur On Payroll with Bank Required Candidate profileMotivate the team to achieve their targets Manage and lead a team of 20 agents Maintain attrition...

  • Team Leader

    10 hours ago

    Navi Mumbai, Maharashtra, India Yes Bank Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Team Leader ( Phone Banking )Location :- Airoli ( Navi Mumbai )BU - Contact CentreSBU - Phone BankingFunctional Designation -Team LeaderCorporate Designation /Grade :- UP to Manager/sr. ManagerJob Responsibilities:To manage day-to-day planning, operations and problem solving of team to meet required service level components, standards and targetsEnsure...

  • Team Leader

    5 days ago

    Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Team LeaderWe are seeking a seasoned team leader to oversee our transportation operations in India.Key Responsibilities:Manage a team of delivery personnel to ensure efficient logistics and peak time delivery performance.Continuously improve the delivery process by analyzing performance metrics and implementing sustainable improvements.Optimize...

  • Team Leader

    10 hours ago

    Navi Mumbai, Maharashtra, India Mehr Capital Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Location: Navi Mumbai (Belapur)Lead & drive a sales team (Mutual Fund Products)Achieve sales targets & ensure top-class serviceCoach, mentor & monitor performanceEnsure compliance & process excellenceGraduate with Proven Team Leader experience Required Candidate profileMotivate the team to achieve their targets Manage and lead a team of 20 agents Maintain...

  • Team Leader

    23 hours ago

    Navi Mumbai, Maharashtra, India TaskUs Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Team Leader

    10 hours ago

    Navi Mumbai, Maharashtra, India HY Fly Consultancy Full time ₹ 4,80,000 per year

    Team Leader-VoiceProcess-2 Inbound 2 OutboundPayroll-Mutual Fund COJob Location-TBelapurSalary-4.8 Lakhs+IncEXP-Graduate with min 1 yrs team handling exp Into Voice Process only apply(on papers TL)Call Hruitka Required Candidate profileMonitoring and managing KPIs such as Service level, Occupancy, Shrinkage, AHT for productivity of team members.Manage...

  • Team Leader

    9 hours ago

    Navi Mumbai, Maharashtra, India Karyarth Consultancy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role OverviewAs a Team Leader - Telesales, you will be the driving force behind your team's success. Your primary responsibility will be to lead and manage a team of sales advisors who make telesales calls and close deals. You'll be a product expert, providing continuous coaching and support to your team members to help them achieve their daily and monthly...

  • Strategic Business Leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeBusiness Full time US$ 1,50,000 - US$ 2,00,000

    As a senior business leader, you will be responsible for driving strategic initiatives and ensuring business strategies are effectively implemented. The role requires strong leadership skills to influence decision-making at all levels.Key Responsibilities:Align business needs with technology solutionsEnhance operational efficiency through process...

  • Urgent Opening For Team Leader

    6 days ago

    Navi Mumbai, Maharashtra, India Seven Consultancy Full time

    JOB DETAILS Job Description: Motivating and inspiring the team to surpass their potential. Improving the team and facilitating the communication among the members of team. Exceeding and meeting departmental objectives, including conversion targets, a FUNCTIONAL AREA Team Leader Team Leader in sales Team Leader in Insurance Team Leader in Insurance Sales...