Service Excellence Advocate

2 weeks ago


Thāne, Maharashtra, India beBeeCustomerExperience Full time ₹ 6,00,000 - ₹ 8,00,000

**Customer Service Representative Job Summary:**

We are seeking a highly skilled professional to provide top-notch customer service.

Main Responsibilities:

  • Respond to customer inquiries via phone or email, providing timely and accurate solutions to their issues.
  • Elevate unresolved queries to the appropriate teams, ensuring seamless resolution.
  • Maintain customer records and document interactions, fostering a positive experience.
  • Collaborate with cross-functional teams to enhance customer satisfaction.
  • Adhere to internal processes and standards, upholding exceptional service quality.

Essential Skills and Qualifications:

  • Exceptional communication and interpersonal skills, facilitating effective relationships.
  • Able to work in a dynamic team environment, handling pressure situations with poise.
  • Excellent problem-solving skills and a proactive attitude, driving continuous improvement.
  • Bonus: Basic understanding of customer service tools and CRM systems.
  • Freshers with strong communication skills are encouraged to apply, embarking on a rewarding career journey.

The Ideal Candidate:

The ideal candidate will be a team player with a passion for delivering outstanding customer experiences. They should possess excellent communication skills, be able to work effectively in a team, and have a strong commitment to providing exceptional service.



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