IT Operations Management Specialist
6 days ago
As an IT Operations Management specialist, you will collaborate closely with stakeholders to analyze and review detailed technical requirements.
- Develop technical solutions using the ServiceNow platform for ITSM related modules such as CMDB, CSDM, Discovery, Service Mapping, Event/Alert Management, Integration Hub.
- Capture requirements from stakeholders through demonstrations and workshops, and coordinate with internal/external teams for development and delivery.
- Configure modules, develop custom solutions, and prepare high-level design documents and technical documentation.
You will work with the platform team to update technology direction and strategy, manage day-to-day tasks, and provide value-based assessments and workshops to maximize business results from ServiceNow software.
Requirements:
- At least 5+ years of experience in IT software development, custom app development, and ServiceNow implementations.
- Hands-on developer experience in scripting, unit testing, and system integrations (REST/SOAP).
- Expert knowledge on configuring CMDB, CSDM model, Discovery, Service Mappings, Event, Alert, Incident Management rules, and AIOps.
Preferred Skills:
- ServiceNow Certification - CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event / CSA
- NOW Platform Development & Implementation
Key Performance Indicators:
- Delivery of quality projects on time and within budget.
- Effective communication and collaboration with cross-functional teams.
- Continuous improvement of processes and workflows.
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