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Operations Director

2 weeks ago


Bengaluru, Karnataka, India Spoorthy Integrated Solutions(I) Private Limited Full time
Job Summary

We are seeking a seasoned Operations Director to oversee the delivery of exceptional security and facility management services to our clients. This senior leadership role requires strong operational expertise, excellent communication skills, and a proven track record of managing large teams and multiple client accounts.

About the Role

The Operations Director will be responsible for:

  • Developing and implementing operational strategies to ensure service quality and efficiency;
  • Leading and managing field teams, including supervisors, security personnel, and facility management staff;
  • Recruiting, training, and mentoring team members to maintain high levels of performance and professionalism;
  • Monitoring staff performance and implementing measures to improve productivity and engagement;
  • Ensuring compliance with industry regulations and maintaining records for audits and client documentation.
Key Responsibilities

The Operations Director will be responsible for the following key areas:

Operational Management

The Operations Director will be responsible for developing and implementing operational strategies to ensure service quality and efficiency. This includes:

  • Overseeing the day-to-day operations of security and facility management services across multiple client locations;
  • Developing and implementing operational procedures to ensure compliance with industry standards;
  • Maintaining accurate records and reports for operational activities.
Team Leadership

The Operations Director will be responsible for leading and managing field teams, including supervisors, security personnel, and facility management staff. This includes:

  • Recruiting, training, and mentoring team members to maintain high levels of performance and professionalism;
  • Monitoring staff performance and implementing measures to improve productivity and engagement;
  • Providing guidance and support to team members to ensure successful completion of tasks and projects.
Quality Assurance

The Operations Director will be responsible for ensuring compliance with industry regulations and maintaining records for audits and client documentation. This includes:

  • Developing and implementing quality assurance procedures to ensure compliance with industry standards;
  • Maintaining accurate records and reports for quality assurance activities;
  • Conducting regular audits and inspections to ensure compliance with industry regulations.
Resource Optimization

The Operations Director will be responsible for managing resource allocation to ensure optimal coverage and cost-effectiveness. This includes:

  • Overseeing procurement and maintenance of equipment, tools, and supplies;
  • Managing operational budgets to maximize profitability;
  • Identifying opportunities to enhance service portfolios based on market trends and client needs.
Bachelor's Degree in Business Administration or Related Field

A Bachelor's degree in Business Administration or a related field is required for this role. A Master's degree or MBA is preferred.