Cybersecurity Technical Expert

21 hours ago


Mumbai, Maharashtra, India beBeecybersecurity Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Opportunity: Cybersecurity Specialist

Your Career in Cybersecurity: A Critical Role

You will work directly with valued customers to address complex post-sales concerns, analyzing situations and data to provide in-depth evaluations. You are a critical thinker who can detail difficult technical issues to both non-technical and technical professionals.

  • Provide expert technical support to customers and partners
  • Configure, troubleshoot, and share best practices with customers
  • Manage support cases for timely resolution and follow-ups
  • Isolate faults and perform root cause analysis for technical issues
  • Publish technical support bulletins and documentation
  • Review technical documentation for training materials and marketing collateral
  • Travel to customer sites for critical issue resolution
  • Provide on-call support 24/7 as needed
Qualifications

Your Experience:

  • Previous experience in technical support is required
  • Fluent Japanese and business-level English skills
  • Expertise in network protocols (TCP/IP, DNS, IP routing) and technologies (HTTP/HTTPS, remote access VPN solutions)
  • Strong debugging abilities for complex networks
  • Ability to work in diverse teams and communicate technical information effectively
  • Attention to detail and fast learning skills

Preferred Qualifications:

  • Experience working with firewall central management systems
  • Multi-factor authentication security system experience
  • Virtualization experience (AWS, Azure, VMware, OpenStack)
  • Windows and MAC OS debugging experience


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