
Cybersecurity Technical Expert
21 hours ago
Your Career in Cybersecurity: A Critical Role
You will work directly with valued customers to address complex post-sales concerns, analyzing situations and data to provide in-depth evaluations. You are a critical thinker who can detail difficult technical issues to both non-technical and technical professionals.
- Provide expert technical support to customers and partners
- Configure, troubleshoot, and share best practices with customers
- Manage support cases for timely resolution and follow-ups
- Isolate faults and perform root cause analysis for technical issues
- Publish technical support bulletins and documentation
- Review technical documentation for training materials and marketing collateral
- Travel to customer sites for critical issue resolution
- Provide on-call support 24/7 as needed
Your Experience:
- Previous experience in technical support is required
- Fluent Japanese and business-level English skills
- Expertise in network protocols (TCP/IP, DNS, IP routing) and technologies (HTTP/HTTPS, remote access VPN solutions)
- Strong debugging abilities for complex networks
- Ability to work in diverse teams and communicate technical information effectively
- Attention to detail and fast learning skills
Preferred Qualifications:
- Experience working with firewall central management systems
- Multi-factor authentication security system experience
- Virtualization experience (AWS, Azure, VMware, OpenStack)
- Windows and MAC OS debugging experience
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