Zonal Technical Manager

3 weeks ago


Agra, Uttar Pradesh, India Vodafone Idea Limited Full time

Job Title: Zonal Technical Manager

Job Summary:

Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. We are committed to delivering delightful customer experiences and contributing to the creation of a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.

Key Responsibilities:

  • Ensure the implementation of operational policies and procedures at the zonal level.
  • Monitor and drive operations SLA at the zonal level.
  • Conduct periodic audits and inspections to ensure that testing and measurement equipment is available and being utilized by field staff as per laid-down norms and procedures.
  • Design and implement strategies for expanding operational support services.
  • Provide support to community projects and corporate customers in the respective zone.
  • Assume overall responsibility for supporting technical customer care as per laid-down norms and monitoring complaint resolutions.
  • Analyze training needs of operations staff and coordinate with the Functional Training Team.
  • Ensure timely execution of special projects and up-gradation assignments.
  • Establish measures of performance and monitor the performance of operations staff.

Requirements:

  • In-depth technical knowledge.
  • Excellent domain knowledge and analytical skills.
  • Customer-centric, innovative, ambitious, and competitive, with calculated risk-taking and task-oriented skills.
  • B-Tech Electronics and Telecommunications with 6+ years of experience.


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