Laser Service Technician
6 days ago
Service Engineers are required to install, test and maintain equipment. They must have excellent analytical and problem-solving skills and excellent communication skills in order to relay the problem and solution to customers and top management.
About UsWe provide service solutions for laser processing systems. Our team is equipped with state-of-the-art infrastructure and has a proven track record of providing high-quality services.
Job Description:- Responds to customer complaints
- Evaluates and resolves problems of the customer
- Assists in installing the equipment
- Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands
- Works alongside with technical sales engineers
- Offers customer training for the product
- Repairs, tests and maintains equipment
- Maintains product manuals
- Provides customers with regular reports and feedback on their service requests
- Develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference
- Proven work experience on Fiber Marking Machine, Welding Machine
- Excellent analytical and problem-solving skills
- Excellent communication skills both written and verbal
We offer a competitive salary and benefits package.
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