
Central Operations Director
6 days ago
Job Title:
">Central Operations Director
About the Role:
- Key Responsibilities:
- Grievance/SR Management, Regulatory Compliance and Complaint Handling
- CRM SR Management, ensuring closure within set Timeframes
- FC/Part-Payment, Conversion and Rate Set Activities
- Handling Business Process Re-Engineering (BPR) initiatives
- Audit Management
- Knowledge and Skills Required:
- Defining operational strategy and execution roadmap for short, mid and long-term business goals
- Translating business vision into operational tactics
- Tracking productivity and quality metrics to ensure optimum efficiency and quality
- Surprise audits of processes to ensure correct functioning
- Leading client life cycle from onboarding to payment realization
- Improving customer service through regular contact with customers
- Analysing key performance indicators for improvement
- Initiating and monitoring projects with required approvals
- Analysing projects for future programs and recommending improvements
- Collaborating with Branch Operations, Business, Credit, Compliance, Risk and Technology functions
- Designing and innovating existing processes for a paperless journey
- Providing guidance and direction to subordinates
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