Technical Account Manager
7 days ago
At ClearFeed, we're shaping the future of workplace communication. Our AI-powered platform enables customer and employee support over Slack and MS Teams, integrating with leading ticketing, issue management, and CRM systems. We're a fast-growing team backed by PeakXV (Surge), 8VC, and top angels.
Role Overview
The Cross-Functional Collaboration Lead would be responsible for driving growth initiatives, conducting training sessions and webinars, and managing account renewals. This role requires strong technical expertise and excellent communication skills to explain complex information to non-technical users.
We pride ourselves on wearing multiple hats, and this role will occasionally contribute to product and support documentation. If you have a strong technical background and enjoy problem-solving, we encourage you to apply.
Key Responsibilities
- Collaborate with cross-functional teams to drive business growth and implement solutions
- Develop and maintain relationships with customers, understanding their needs and preferences
- Participate in ongoing technical support, troubleshooting issues, and assisting in providing solutions
- Work closely with Product and Engineering teams to understand how to operate and configure ClearFeed products and stay up-to-date on the latest features
- Contribute to product ideas and feedback, ensuring customer satisfaction
Qualifications
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in a related field, such as Account Management or Customer Success
- Excellent communication and presentation skills, with the ability to explain technical information to non-technical users
- Experience working with software installation and configuration, preferably in a SaaS environment
Benefits
- Hybrid work model: Enjoy the flexibility of working from home 1 day a week while collaborating with colleagues in the office
- Team lunches: Join your colleagues for team lunches on Tuesdays and build meaningful relationships
- Relocation assistance: One-time relocation assistance may be provided to facilitate working close to the primary office location
Grow with Us
We're committed to innovation, collaboration, and member growth. If you're passionate about technology and want to join a company that prioritizes your well-being, we invite you to explore this opportunity.
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