Salesforce Operations Specialist

3 days ago

Thoothukudi, Tamil Nadu, India beBeeBusiness Full time ₹ 7,50,000 - ₹ 15,00,000
Job Description:

Analyze business needs and problems to develop solutions that enhance operational efficiency.

  • Drive the identification of requirements across business units, evaluating objectives, drivers, and success metrics.
  • Document business requirements and functional specifications from stakeholders for review and delivery to the development team.
  • Evaluate, analyze, and communicate system requirements on an ongoing basis.
Required Skills and Qualifications:

Minimum 5 years of Salesforce CRM experience as a Business Analyst or Business Systems Analyst required. Key qualifications include change management experience and project management skills. A Salesforce Business Analyst Certification is also highly valued.

  • Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns, and development options.
  • Excellent listening, communication, facilitation, and presentation skills.
  • Ability to define and communicate the "big picture" in terms of the solution and break it down into manageable work units.
  • Exceptional analytical, conceptual, and problem-solving abilities.
Benefits:

The ideal candidate will be able to present ideas in user-friendly language, interface on business and technical concepts, and collaborate with multiple stakeholders to lead strategic initiatives.

  • Experience working in a team-oriented environment and fostering technical collaboration.
  • Ability to deliver in a fast-paced, evolving environment with exceptional time management skills.
  • Self-starter with proven ability to successfully kick-start new initiatives.

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