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1 week ago
Job Title: Service Manager
Key Responsibilities:
- Oversee and manage service operations for press part tooling customers by coordinating with various departments to ensure seamless service delivery.
- Effectively handle AMC (Annual Maintenance Contracts) and ensure timely execution, resolving customer complaints with a proactive and solution-oriented approach.
- Guide and mentor service engineers and technicians to maintain accurate service documentation and performance reports.
- Drive continuous improvement in service quality and customer satisfaction through collaboration with sales and R&D teams to gather customer feedback and enhance products.
Essential Skills and Qualifications:
- Bachelor's degree in Mechanical Engineering or a related field is required.
- A minimum of 8-10 years of experience in Pharma Engineering / Tooling industry with strong leadership and team management skills.
- Excellent troubleshooting and technical support capabilities, along with experience in handling audits and regulatory compliance.
- Effective communication and customer relationship skills are necessary to succeed in this role.
Benefits:
This role offers the opportunity to work with a leading organization in the industry, driving innovation and excellence in service delivery.
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