Solutions Engineer

4 days ago

Meerut, Uttar Pradesh, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,00,00,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. In this role, you will play a crucial part in resolving complex technical issues and ensuring seamless operation of our platform.

Key Responsibilities:

  • Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems.
  • Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure.
  • Scripting: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
  • Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.

Requirements:

  • At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs.
  • Strong problem-solving and debugging skills in a technical SaaS environment.
  • Effective written and verbal communication skills in English.
  • Ability to work during US hours (evenings and/or nights).

Benefits:

  • Huge Market Size: Our two main geos are a massive market space waiting to be disrupted.
  • Never-ending exciting opportunities: If you love to dig deeper into problems, figure out solutions, take ownership, and implement the solution - this is the right place for you.
  • Customers love us: There are many times when customers have invited us to stay with them to understand their pain points as we have exceeded their expectations in every feature launch.

About Us:

We're a high-growth SaaS startup with a strong presence in the USA, India, and Canada. We offer a dynamic and supportive work environment where you can grow professionally and personally.

Role Location: Bengaluru

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