Process Trainer

4 weeks ago


Hyderabad, Telangana, India Firstsource Full time

Firstsource is a leading provider of customized Business Process Management (BPM) services. As a Process Trainer, you will be responsible for developing and executing a robust Training Program for the EdTech vertical.

Key Responsibilities:

  • Implement and deliver exceptional training that supports consistent delivery of client metrics
  • Meet daily Key Result Areas (KRAs) as agreed and any that may get added due to business needs
  • Deliver process training to new hires or training sessions and refresher trainings on the floor or virtually

Requirements:

  • Educated to Degree level
  • Experience in training in Voice, Chat & Email Process, preferably in Ed Tech businesses. (min 1-2 yrs) face to face and virtually
  • Able to conduct Soft skills and Process training

About Firstsource:

Firstsource is a leading provider of customized Business Process Management (BPM) services, trusted by 100+ leading brands worldwide.

Why Join Firstsource:

At Firstsource, we offer a collaborative and dynamic work environment, with a focus on employee growth and development.



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