Process Trainer
4 weeks ago
Firstsource is a leading provider of customized Business Process Management (BPM) services. As a Process Trainer, you will be responsible for developing and executing a robust Training Program for the EdTech vertical.
Key Responsibilities:
- Implement and deliver exceptional training that supports consistent delivery of client metrics
- Meet daily Key Result Areas (KRAs) as agreed and any that may get added due to business needs
- Deliver process training to new hires or training sessions and refresher trainings on the floor or virtually
Requirements:
- Educated to Degree level
- Experience in training in Voice, Chat & Email Process, preferably in Ed Tech businesses. (min 1-2 yrs) face to face and virtually
- Able to conduct Soft skills and Process training
About Firstsource:
Firstsource is a leading provider of customized Business Process Management (BPM) services, trusted by 100+ leading brands worldwide.
Why Join Firstsource:
At Firstsource, we offer a collaborative and dynamic work environment, with a focus on employee growth and development.
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