Lead Trainer

2 weeks ago


Hyderabad, Telangana, India MarketStar Full time

About MarketStar

We are a people-first organization with a passion for creating growth for our clients, employees, and community. Our exceptional team is the cornerstone of our accomplishments, and we are proud of our award-winning workplace culture.

Job Description:

We are looking for an energetic and outstanding Lead Trainer to support the development of technical skills and knowledge required for the team to perform and create memorable experiences while assisting advertisers in code implementation/campaign setup.

Key Responsibilities:

  • Plan, design, develop, and deliver sustainable strategic training and instructional programs to the team.
  • Analyze learning needs and develop appropriate training material and plans.
  • Conduct new hire training and technical orientation.
  • Work with Operations and Quality teams to assess development needs for existing employees and conduct training to fill gaps.
  • Identify programs to address competency gaps.
  • Conduct regular workshops and refresher training classes on code types and processes.
  • Evaluate the effectiveness of training and development programs, utilizing appropriate procedures. Maintain employee training records; track and report on training outcomes.
  • Stay current in product and process best practices, tools, and applications.
  • Evaluate new product/feature/functionality, conduct a feasibility study, and provide suggestions, recommendations, and a roll-out plan.
  • Upskill/groom the reps to improve their domain and troubleshooting capabilities.

Requirements:

  • Strong training and facilitation skills to design and deliver effective programs.
  • Collaboration with teams to identify skill gaps and provide relevant upskilling.
  • Analytical mindset to track training outcomes and suggest improvements.

What We Offer:

Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. We are an equal opportunities employer and believe passionately that employing a diverse workforce is central to our success.


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