
Network Security Specialist
3 days ago
We are seeking a highly skilled professional to provide exceptional customer service in a fast-paced multitasking environment.
Main Responsibilities- Phone/Chat/Email Support:
- Apply handling processes consistently.
- Log and track all communications received into the ticketing system.
- Establish a quality working relationship with customers.
- Follow defined standards to resolve problems.
- Escalate issues within the defined standards.
- Level I Support:
- Research and resolve caller inquiries by utilizing established procedures, user manuals, or interacting with internal and external support groups.
- Troubleshoot and resolve hardware, software, and communications issues.
- Knowledge and experience with network protocols and concepts including SSH, FTP, ICMP, TCPIP (IPv4 & IPv6), NAT, SNMP, IPSec, GRE, QoS, and VLANs.
- Ability to interpret output from network traffic analysis tools.
- Effective interpersonal and consulting skills.
- Hands-on experience with Meraki and Fortinet firewalls.
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