Network Security Specialist

3 days ago


Thrissur, Kerala, India beBeeFirewall Full time ₹ 10,00,000 - ₹ 15,00,000
Job Description

We are seeking a highly skilled professional to provide exceptional customer service in a fast-paced multitasking environment.

Main Responsibilities
  • Phone/Chat/Email Support:
    • Apply handling processes consistently.
    • Log and track all communications received into the ticketing system.
    • Establish a quality working relationship with customers.
    • Follow defined standards to resolve problems.
    • Escalate issues within the defined standards.
  • Level I Support:
    • Research and resolve caller inquiries by utilizing established procedures, user manuals, or interacting with internal and external support groups.
    • Troubleshoot and resolve hardware, software, and communications issues.
    Technical Skills
    • Knowledge and experience with network protocols and concepts including SSH, FTP, ICMP, TCPIP (IPv4 & IPv6), NAT, SNMP, IPSec, GRE, QoS, and VLANs.
    • Ability to interpret output from network traffic analysis tools.
    • Effective interpersonal and consulting skills.
    • Hands-on experience with Meraki and Fortinet firewalls.


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