Senior Financial Operations Manager for Payment Reconciliation
3 days ago
Dear Applicants,
Razorpay is seeking a highly skilled Senior Financial Operations Manager to oversee payment reconciliation tasks.
Location
Bangalore
About the Role
This senior position involves managing daily operational tasks, including but not limited to handling payments reconciliation, issues/queries raised by Merchants, Customers or Banks in relation to Settlement, Refunds, Transactions, Payments etc.
Key Responsibilities:
- Closely work with team members for recon and other issues, contributing individually when required.
- Hold good knowledge of product to resolve any customer, merchant or bank issues.
- Deal with other teams especially Support / Sales for query resolution.
- Handle areas impacting inflow and outflow of funds at transaction level.
- Complete tasks considering SLAs and prepare various reports on daily, weekly and monthly basis for the assigned team.
- Coordinate with Banks for issues in reconciliation and payments and delay settlement of funds.
- Work closely with Tech teams to raise red flags, share/prepare appropriate data for investigation and understand the root cause to attain 100% reconciliation. Also, find innovative ways of automation.
- Manage cross-functional stakeholders across customer support, tech, product, business, risk, compliance, legal and external stakeholders across banks, processors, and networks.
Requirements:
- 8-10 years of experience in Operations of Payment Gateway / E-wallet/ Fintech firm.
- Good knowledge about MS-Office (Excel, Power Point).
- Excellent interpersonal and communication skills, both written and verbal.
Estimated Salary Range: ₹80 Lakhs - ₹1 Crore per annum (dependent on qualifications and experience)
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