Ecommerce Growth Specialist

3 days ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000
About the Role

You will be the primary point of contact for merchants using our app, responsible for onboarding new Shopify merchants and driving usage, satisfaction, and retention.

Your Responsibilities:
  • Identify, pitch, and onboard potential Shopify merchants to our ecosystem.
  • Understand each merchant's business goals and map our features to their needs (reviews, loyalty, rewards, referrals, etc.).
  • Act as the merchant's trusted advisor, proactively guiding them on best practices to increase retention and conversions.
  • Analyze merchant performance data and deliver actionable insights to improve GMV, review collection, and customer loyalty.
  • Track feature usage and adoption rates, and work closely with Product & Engineering teams to suggest improvements.
  • Create and execute merchant education initiatives such as onboarding sessions, webinars, and help docs.
  • BUILD LONG-TERM, TRUSTED RELATIONSHIPS WITH SHOPHIFT MERCHANTS, TURNING THEM INTO OUR ADVOCATES.
Your Profile:
  • 1-2 years of experience in Customer Success, Account Management, or Sales in a SaaS/ecommerce environment.
  • Deep understanding of Shopify.
  • You've worked with data-heavy environments (e.g., AdTech, FinTech, Loyalty platforms, or ecommerce platforms).
  • Comfortable with tools like Excel, Google Sheets, and CRM platforms.
  • Strong communication skills and ability to drive cross-functional collaboration.
  • Bonus if you've worked with Shopify brands or have experience selling/implementing apps from the Shopify App Store.

We are revolutionizing the ecommerce industry, passionate about delivering exceptional customer experiences and building long-lasting relationships with our merchants.

The ideal candidate is someone who is passionate about working with merchants, has strong communication skills, and is comfortable with data-heavy environments.

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