Enterprise Architect

Job Title

Enterprise Architect - Digital Transformation Leader

As a Senior Enterprise Architect, you will lead the overall architecture and strategy of our platform in an organization. This role provides a broad, strategic view of how the platform fits into the enterprise IT landscape.

Key Responsibilities:

1. Platform Architecture & Roadmap: Define and maintain the enterprise-wide platform architecture and technical roadmap, ensuring solutions are scalable, maintainable, and aligned with business strategy.
2. Governance & Best Practices: Develop and enforce governance frameworks, design principles, and coding standards for the platform. Oversee architecture reviews and change control processes to ensure consistency and compliance across the life cycle of the implementation.
3. Integration & Interoperability: Lead the integration of the proposed platform with other enterprise systems (e.g. ERP, CRM, cloud services) to ensure seamless data flow and interoperability.
4. Technical Leadership: Provide deep technical leadership and mentorship to ServiceNow solution architects, developers, and admins. Guide teams in designing high-quality solutions, and offer oversight on complex configurations and custom development to ensure they meet performance and security requirements.
5. Innovation & Continuous Improvement: Stay up-to-date with latest releases and features (including AI/ML capabilities, automation, Virtual Agent, App Engine, etc.). Evaluate new platform functionalities and third-party modules, and recommend their adoption to drive improvement and innovation on the platform.
6. Stakeholder Collaboration: Work closely with business leaders, IT executives, and enterprise architects to translate business objectives into ServiceNow solutions. Act as a subject-matter expert and advisor, evangelizing platform capabilities and ensuring that the team supports evolving business processes and digital transformation initiatives.
7. Platform Performance: Ensure the platform's reliability, security, and performance by implementing best practices for instance health, monitoring, and upgrade management.

Requirements:

• Education: Bachelor's degree in Computer Science, Information Systems, or related field.
• Work Experience: 10+ years of experience in IT, including several years in an architecture leadership role. At least 5 years of hands-on experience with ServiceNow, designing and implementing enterprise-level ServiceNow solutions across multiple modules.
• ServiceNow Expertise: Proven experience architecting ServiceNow implementations at scale – including designing platform architecture, data models, integrations, and customizations.
• ITSM/Process Knowledge: Strong understanding of IT Service Management and ITIL frameworks. Experience aligning ServiceNow processes (incident, problem, change, request, asset, etc.) with ITIL best practices and overall business workflows.
• Technical Skills: Broad knowledge of enterprise technology stacks and architecture principles. Familiarity with web technologies and integration methods relevant to ServiceNow (REST/SOAP web services, MID Server, SSO/SAML, etc.). Solid understanding of cloud infrastructure and hybrid environments as they relate to ServiceNow deployment.
• Analytical & Problem-Solving: Ability to analyze complex business requirements and translate them into an architectural blueprint for ServiceNow. Strong problem-solving skills to address platform issues, optimize performance, and design scalable solutions.

Prioritization:

• Typically 10-15+ years of overall IT experience, with a substantial portion in architecture and leadership roles. Most candidates for this role have 5+ years of dedicated ServiceNow experience in progressively senior positions.

Benefits:

• Ability to work with cross-functional teams to design and implement large-scale ServiceNow solutions.
• Opportunity to stay up-to-date with the latest ServiceNow features and technologies.
• Chance to work with a variety of customers and industries.

Characteristics:

• Strong communication and interpersonal skills.
• Ability to influence and negotiate with stakeholders.
• Excellent analytical and problem-solving skills.
• Good understanding of service-oriented architecture and cloud computing.
• Basic knowledge of data modeling and database design.