Cloud Support Engineer

2 weeks ago

Jaipur, Rajasthan, India beBeeJob Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

About our company, we are a leading provider of digital transformation and operational efficiencies in the restaurant industry. Our technology hub is based in India and leads technology innovation and product development for our organization and its portfolio of distinct brands.

The focus of our technology hub is on developing new capabilities in data science, data analytics, eCommerce, automation, cloud computing, and information security to accelerate our business strategy. We have an innovation lab where we collaborate with start-ups to develop solutions for productivity optimization, workforce management, loyalty management, payments systems, and more.

Our team works on developing and monitoring various monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents. We provide primary operational support for multiple large, distributed software applications.

We employ deep troubleshooting skills to improve the availability, performance, and security to ensure services are designed with 24/7 availability and operational readiness and rigor.

Our team performs in-depth postmortem on production incidents, to assess effective business impact and for Engineering to learn from these. We create dashboards and alerts for Monitoring the platform, define key metrics and service level indicators and ensure relevant metric data is collected to create actionable alerts for the responsible Teams.

We are willing to participate in the 24/7 on-call rotation.

We automate toil by building software and automation for seamless application deployment and third-party tool integration.

We analyze major incidents and work towards a permanent fix in collaboration with other teams.

We establish and publish regular KPI's/metrics useful for measuring performance, SLA, stability, and customer satisfaction.

We perform integrations between components and monitoring tools.

We lead the efforts of Hypercare events internally from our NOC Team.

We are responsible for Incident logging, accurately tracking and documenting all incidents.

We provide recommendations and feedback in process review sessions.

Required Skills and Qualifications

  • A 4-year degree in computer science, Information Technology, or a related field

Experience

  • A minimum of 5 years of experience as a production support role supporting large-scale SAAS Production B2C or B2B Cloud Platforms

Knowledge and Skills (General and Technical)

  • A good understanding of applications developed using Java, TypeScript, Python
  • Hands-on problem-solving and troubleshooting
  • Good understanding of Azure Cloud experience particularly with AKS, API management, Service Bus, Azure Functions
  • Proficiency in monitoring, APM, and profiling tools Splunk, Prometheus, Grafana
  • Working experience with containers, Kubernetes, and Helm
  • Functional knowledge of Cloud Network, Firewalls, Ingress, and Egress controllers, Service Mesh
  • Good understanding of Argo CD, GitLab, CICD, Terraform, Infrastructure as Code
  • Strong communication skills and ability to explain technical concepts clearly

Benefits

We offer a dynamic and innovative work environment with opportunities for growth and development. Our team is passionate about delivering high-quality solutions and working together to achieve our goals.

Others

We are an equal employment opportunity employer and welcome applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.

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