Senior IT Service Management Professional

6 days ago

Bengaluru, Karnataka, India beBeeAdministration Full time ₹ 1,04,000 - ₹ 1,30,878
System Administration Specialist Job Description

This is an exciting opportunity to join our organization as a System Administration Specialist. In this role, you will be responsible for administering and maintaining IT service management tools and systems.

  • You should have good knowledge and understanding of the ITIL framework and ITSM processes such as Incident Management, Problem Management, Change Management, Service Request Fulfillment, and Continuous Service Improvement.
  • Experience working in IT service management tools such as ServiceNow, Remedy, JIRA, etc.
  • Hands on experience in change and deployment management in non-production and production environments.
  • Internal and external cloud service support, PCF, Azure, Oracle Cloud, Space creation, User access, Service configuration, Coordination of Orgs, Environment troubleshooting.
  • SaaS Platform support, HPS, Salesforce, Oracle, etc.
  • Coordination of setup integration, Environment troubleshooting, Configuration management, Ongoing maintenance.
  • Experience in functional and infrastructure health check automation in non-production environments using open source tools like Selenium.
  • Experience in APM tools, Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds.
  • Knowledge on DevOps pipelines tool chains and their integration.
  • ITIL V3 or V4 certification is an added advantage.
Required Skills and Qualifications:
  • Excellent knowledge and understanding of ITIL framework and ITSM processes.
  • Strong experience working in IT service management tools.
  • Hands on experience in change and deployment management.
  • Excellent internal and external cloud service support skills.
  • Strong SaaS Platform support skills.
  • Experience in functional and infrastructure health check automation.
  • Knowledge on DevOps pipelines tool chains and their integration.
  • ITIL V3 or V4 certification is an added advantage.
Benefits:

We offer a competitive salary and benefits package, including opportunities for professional growth and development.

How to Apply:

To apply for this position, please submit your resume and cover letter to us.

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