Wealth Privilege Phone Banking Manager

5 days ago


Hyderabad, Telangana, India Kotak Mahindra Bank Full time
Company Overview: Kotak Mahindra Bank is a leading financial institution that offers a wide range of products and services. As a Cec Relationship Expert - Branch Banking, you will be part of a team that is dedicated to providing exceptional customer service and building long-term relationships with clients.

Job Description: The Cec Relationship Expert - Branch Banking will be responsible for handling Wealth Privilege Outbound calls and scheduling equivalent experience profiles from other competitors. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Responsibilities:
  1. Handle Wealth Privilege Outbound calls and schedule equivalent experience profiles from other competitors.
  2. Provide differentiated training to make them universal phone banking officers.
  3. Measure of outcomes - NPS, Service Level, Service Quality, and Sales.

Requirements:
A graduate with good soft skills, conversational skills, and English vernacular scores 7 is required.

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