Mortgage Process Specialist
3 days ago
Genpact is a global professional services firm delivering outcomes that shape the future. Our people across the world are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for a role in the Mortgage domain
In this role, you will be responsible for process execution and documentation. Process execution entails working on tasks, which are mostly well-defined and routine. Your work area requires doing data transactions and interaction via calls. As part of the operations team, your contribution would also come in the form of sharing knowledge and standard methodologies which you follow so that both you and the team gain from each other.
You should be detail-oriented and have shown delivery of high-quality output with a strong focus on fulfilling customer needs and requirements.
You should be able to balance change with the ability to adjust to changes in systems and processes readily and be resilient i.e. able to balance pressure from a variety of factors and situations.
Responsibilities
As part of the Loan Preparation team, you will be responsible for:
- Executing pre-defined tasks with minimum supervision
- Executing data transactions and completing the assigned routine tasks within specified time frames and meeting the agreed accuracy levels
- Adherence to defined performance level parameters (efficiency, quality, etc.)
- Sharing standard methodologies and process ideas
- Identifying problems through audits or customer feedback
Qualifications we seek in you
Minimum qualifications:
- B. Com or any other equivalent Graduate degree
Preferred skills
- Prior-experience in Retail Banking/Mortgage or Finance industry
- Proficient in written and verbal English interpersonal skills
- Proficient knowledge of MS Office
- Ability to type between 40-60 words per minute with more than 90% accuracy
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