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Process Quality Specialist

1 month ago

Jaipur, Rajasthan, India Genpact Full time

**Job Overview:**

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

**Key Responsibilities:**

  • Conduct thorough research and review proposals and quotes.
  • Ensure all quotations are accurate, complete, and in line with client needs.
  • Prepare, submit, and track price quotes for products or services.
  • Manage the quoting keying process, adhering to defined service-level agreements.
  • Reconcile processed work by verifying entries and comparing system reports.
  • Maintain 100% accuracy while processing and generating reports.
  • Ability to interpret customer documentation/emails and solve problems related to customer queries.
  • Ability to deal with difficult internal and external customer situations requiring tact and professionalism.
  • Ability to analyze and problem solve.
  • Accurate interpretation of vague remittance documentation.
  • Ability to deal with system issues and missing bank files.
  • Time management ensuring all time targets met.
  • Identify process improvements to improve customer behaviour, cash processes, and auto cash match. Share knowledge gained with Team Lead and Team.

**Qualifications:**

We seek a candidate with a Graduate degree in B. Com and relevant experience in Contract Management. Strong Communication Skills (verbal and written) - CEFR Level B2 or C1 are a must.

**Preferred Qualifications:**

Good customer handling skills, experience in Automotive industry, and good interpersonal skills that can lead multiple responsibilities simultaneously are preferred.