Digital Operations Specialist
2 weeks ago
Digital Operations Specialist Job Description
Job Summary
H.S. Corporation is seeking a skilled Digital Operations Specialist to join our team. As a key member of our operations team, you will be responsible for driving process excellence and digital transformation across our organization.
Key Responsibilities
- Develop and implement process improvements to optimize digital panel life cycles
- Collaborate with cross-functional teams to enhance end-user experience and drive feature development
- Conduct product testing and provide feedback to identify solutions and drive business outcomes
- Maintain and update trouble-shooting manuals to address FAQs and provide training to field teams
- Implement process automation using Python and other tools to drive digital panel efficiency
- Develop and manage reports to track key business metrics
Key Performance Indicators (KPIs)
- Quality of reports
- Digital RPA achievement
- Timely delivery of presentations and reports
- Churn control
- Number of issues identified and resolved effectively
- Key project delivery
- Number of automations
Requirements
- Tableau and Python skills
- MS Office expertise, including Excel and PowerPoint
- Knowledge of operating systems, including Android, iOS, Windows, and Mac
Education and Experience
- Graduate degree, with MBA and market research background preferred
- 3-4 years of experience in digital operations or a related field
Preferred Candidates
- Immediate joiners
Job Type
Full-time
Salary
₹8,00,00,000.00 per year
Work Schedule
Day shift
Relocation
Mumbai, Maharashtra
Experience
- Total work: 3 years (preferred)
- Digital Panel: 3 years (preferred)
- Individual: 3 years (preferred)
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