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Program Manager, APAC Payment Business Operations Specialist
1 week ago
About the Role
We are seeking a highly motivated and experienced Senior Program Manager to join our APAC Payment Business Operations team in India. As a key member of this team, you will be responsible for managing Payments and Gift Cards related business health and resolving operational issues impacting customer experience and payment performance for Amazon APAC.
The ideal candidate will have a strong background in program management, with experience in delivering cross-functional projects and managing external relationships. You will be analytical in your decision making, with a proven ability to drive issues to completion and communicate effectively with global teams.
Key Responsibilities
- Recommending and driving projects to improve customer pain points within larger Payments organization and services across Amazon
- Managing operational relationships with third-party partners and internal customers
- Identifying operational gaps in new offerings and setting operational requirements for new projects
- Managing medium-to-large-sized business operations projects
Requirements
- 7+ years of working cross-functionally with tech and non-tech teams experience
- 7+ years of program or project management experience
- 7+ years of delivering cross-functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Proven relevant work experience of 7+ years in payments or program management
- Experience driving medium-to-large-sized projects
- Experience managing external relationships
- Strong business and data analytical skills with excellent problem-solving abilities
- Aware of the importance of payment information security