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2 weeks ago
Customer Service Representative Job Description
This role is responsible for providing exceptional customer service support and collections via phone calls.
- Main Responsibilities:
- Assess and resolve customer inquiries, requests, and complaints over the telephone to ensure customer satisfaction.
- Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
- Manage and update customer interactions daily on an account-wise basis.
- Achieve key and critical performance targets while maintaining efficiency measures according to performance targets and process guidelines.
- Maintain effective work procedures according to client process workflows and policy guidelines.
Requirements:
- Skills and Qualifications:
- Strong verbal and written communication skills with a neutral accent and good adoption to US culture.
- Ability to resolve customer queries in the first point of contact.
- Focus on delivering a positive customer experience with professional, courteous, friendly, and empathetic demeanor.
- Active listening skills with good data entry & typing skills and ability to multi-task.
Education and Experience:
- Graduation (any stream)
- 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
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