Senior Technical Operations Lead

2 weeks ago

Jamnagar, Gujarat, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Opportunity:

A senior site reliability engineer is required to lead a remote team and ensure operational excellence.

This role involves overseeing day-to-day operations, providing technical mentorship, and strategic alignment with organizational goals.

The successful candidate will act as a bridge between the team and senior leadership, ensuring clear communication, efficient issue resolution, and continuous improvement in service delivery.

Key Responsibilities:
  • Provide leadership and management to a remote team of site reliability engineers.
  • Oversee team operations, including incident management, technical support, and infrastructure maintenance.
  • Act as the primary point of escalation for complex technical issues, collaborating with cross-functional teams as needed.
  • Ensure the team adheres to established SLAs for issue resolution and maintains high customer satisfaction levels.
  • Mentor and develop team members, fostering growth in technical skills, problem-solving abilities, and customer engagement.
  • Lead initiatives to improve operational processes, tools, and workflows, driving greater efficiency and reliability.
  • Collaborate with cross-functional teams to address customer needs and improve platform performance.
  • Facilitate regular team meetings, performance reviews, and one-on-one sessions to ensure clear communication and ongoing development.
  • Maintain and report on key performance metrics, providing insights and recommendations to senior leadership.
Requirements:
  • 6+ Years of proven experience managing technical teams, preferably in site reliability engineering, DevOps, or a related field.
  • Strong technical background in cloud computing and infrastructure management, particularly with AWS and Linux-based systems.
  • Demonstrated ability to lead and mentor teams in remote and distributed environments.
  • Excellent written and oral English communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
  • Strong problem-solving and decision-making abilities, with a focus on root cause analysis and long-term solutions.
  • Experience with automation tools (Terraform, Ansible, CloudFormation) and CI/CD pipelines.
  • Familiarity with incident management practices and tools, as well as ticketing systems.
Preferred Qualifications:
  • AWS certification (any level).
  • Experience leading customer-facing technical teams, with a focus on improving service delivery.
  • Knowledge of security best practices and governance in cloud environments.

Empathetic leader who values collaboration, transparency, and accountability. Proactive mindset with a focus on continuous improvement and innovation.

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