Business Systems Process Manager

1 week ago


Dombivli, Maharashtra, India beBeeCustomerCentricity Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Overview

The Business Systems Specialist plays a pivotal role within the Central Ops Organization.

This position ensures systemic accuracy and usability of sales tools, including Salesforce, Clari, People.ai, ClosePlan, and Callidus Commissions.

  • Act as a liaison between IT Development and business functions to drive system enhancements through business requirement gathering, documentation, prioritization, and testing in an Agile environment.
Key Responsibilities

Resolve Tier 2 support requests with timely resolution for end users. Demonstrate thorough understanding of role hierarchy, forecast hierarchy, and territory hierarchy.

  • Troubleshoot and resolve tier 2 tickets from sales users related to Salesforce, sales forecasting, and other sales tools.
  • Drive all issues to resolution with a focus on customer satisfaction through timely follow-up, attention to detail, and cross-functional collaboration with IT and team members.
Essential Skills and Qualifications

The ideal candidate will have a strong understanding of system enhancements and be proficient in driving change through business requirement gathering, documentation, prioritization, and testing.



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