Automobile Parts Operations Manager
3 weeks ago
The Parts Manager will oversee the operations of the parts department for Commercial Vehicles (CV) within the dealership. This role involves managing the parts inventory, ensuring efficient and timely supply chain management, leading a team, and using dealership management software (DMS) to optimize parts operations.
Key ResponsibilitiesInventory Management:
• Maintain and manage an optimal parts inventory to ensure the timely availability of necessary components.
• Regularly review stock levels, reorder parts based on forecasted demand, and minimize excess inventory to control costs.
• Implement inventory control processes and perform periodic audits to ensure accurate stock counts.
• Manage returns and warranty claims for defective or obsolete parts.
Dealership Management Software (DMS):
• Utilize DMS to manage the ordering, tracking, and distribution of parts efficiently.
• Ensure that all transactions, records, and reports related to parts are accurately captured in the DMS.
• Work with the service and sales departments to coordinate the availability of parts for vehicle repairs and sales.
Supplier & Vendor Management:
• Build and maintain strong relationships with suppliers to ensure favorable terms, timely delivery, and quality of parts.
• Negotiate with suppliers for the best pricing and manage vendor agreements.
• Monitor supplier performance and resolve any issues related to delayed or incorrect deliveries.
Team Leadership & Management:
• Lead, train, and supervise the parts department team to meet operational goals and ensure high customer satisfaction.
• Assign tasks, set performance targets, and provide ongoing coaching to staff.
• Monitor team performance, conduct regular reviews, and foster a positive work environment.
Customer Service:
• Provide excellent customer service by ensuring parts are available in a timely manner for both internal departments and external customers.
• Address any issues or complaints related to parts availability, quality, or pricing.
• Ensure that all customer orders and requests are processed efficiently and accurately.
Reporting & Performance Tracking:
• Develop and track key performance metrics for the parts department, including fill rate, turnover, and profitability.
• Prepare and present regular reports to senior management regarding department performance, inventory status, and financials.
• Use data-driven insights to make decisions that optimize operations and increase profitability.
Compliance & Safety:
• Ensure compliance with all dealership policies and procedures, especially regarding inventory control, safety standards, and workplace regulations.
• Maintain a clean and organized parts department, ensuring that safety protocols are followed.
BenefitsCompensation & Benefits:
• Competitive salary based on experience.
• Performance-based incentives and bonuses.
• Health and wellness benefits.
• Opportunities for career growth within the dealership.
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