Production Support Engineer
3 weeks ago
This is a remote position.
We are seeking a highly skilled Production Support Engineer to join our team at Infraveo. The ideal candidate will have a strong background in cloud infrastructure, Java microservices, and Splunk/AppDynamics.
Key Responsibilities- Be the first line of defense for production and test environment issues.
- Work collaboratively with the team to identify, manage, and resolve ongoing incidents.
- Troubleshoot and connect with appropriate teams to effectively triage issues impacting test and production environments.
- Understand system architecture, upstream, and downstream dependencies to enable effective participation in triage and restoration activities.
- Perform systems monitoring of applications within the IRS domain after service restoration and post-patching maintenance and upgrades.
- Create necessary service tickets and ensure tickets are routed to the appropriate technical teams.
- Provide weekend support for various activities, including patching released deployments, security updates, and 3rd party updates.
- Keep up with info alerts, patching alerts, and delivery partners' activities.
- Update stakeholders to plan for upcoming maintenance as well as alert them about service issues and restoration.
- Manage and communicate about upcoming maintenance in the test environment on a daily basis.
- Liaise with various stakeholders to gain approval for alert communications, including confirmation before an all-clear communication.
- Work closely with testing and development teams to prepare for infrastructure updates and release readiness.
- Submit Application Redirects tickets for planned maintenance after gaining approval from management.
- Participate in analysis and improvement of system performance.
- Host daily operational standup.
- Provide additional support to existing production support procedures and process improvements.
- Provide regular status reports to management on application status and other metrics.
- Collaborate with management to improve and customize reports related to production support.
- Plan and manage support for incident management tools and processes.
- Bachelor's Degree in computer science, engineering, or a related field.
- AWS Cloud certification.
- 3 years of relevant IT work experience with cloud experience.
- Knowledge of Java and microservice development and deployments.
- Understanding of the business processes behind applications.
- Strong analytical, problem-solving, negotiation, task, and project management, and organizational skills.
- Strong oral and written communication skills, including process documentation.
- Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project).
- Proficiency in knowledge of computer systems, databases, and SharePoint.
- Knowledge of Splunk and AppDynamics.
- Work Location: Remote
- 5 days working
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