Senior Data Operations Manager

We are seeking a highly skilled Data Operations Manager to support our DataOps and SRE operations. This role involves assisting in offshore delivery of DataOps, BIOps, Data IntegrationOps, and related initiatives.

You will assist in managing day-to-day DataOps activities, including incident resolution, SLA adherence, and stakeholder engagement.

This position also requires implementing governance frameworks, tracking KPIs, and ensuring adherence to operational SLAs.

Additionally, you will contribute to process standardization and automation efforts, improving service efficiency and scalability.

We promote a customer-centric approach, ensuring high service quality and proactive issue resolution.

You will collaborate with onshore teams and business stakeholders, ensuring alignment of offshore activities with business needs.

Monitor and optimize resource utilization, leveraging automation and analytics to improve productivity.

This role supports continuous improvement efforts, identifying operational risks and ensuring compliance with security and governance policies.

Participate in Agile work intake and management processes, contributing to strategic execution within data platform teams.

Provide operational support for cloud infrastructure and data services, ensuring high availability and performance.

Document and enhance operational policies and crisis management functions, supporting rapid incident response.

Promote a customer-centric approach, ensuring high service quality and proactive issue resolution.

Assist in team development efforts, fostering a collaborative and agile work environment.

Adapt to changing priorities, supporting teams in maintaining focus on key deliverables.

• 6+ years of technology experience in a global organization, preferably in the CPG industry.
• 4+ years of experience in Data & Analytics, with a foundational understanding of data engineering, data management, and operations.
• 3+ years of cross-functional IT experience, working with diverse teams and stakeholders.
• 1–2 years of leadership or coordination experience, supporting team operations and service delivery.
• Strong communication and collaboration skills, with the ability to convey technical concepts to non-technical audiences.
• Customer-focused mindset, ensuring high-quality service and responsiveness to business needs.
• Experience in supporting technical operations for enterprise data platforms, preferably in a Microsoft Azure environment.
• Basic understanding of Site Reliability Engineering (SRE) practices, including incident response, monitoring, and automation.
• Ability to drive operational stability, supporting proactive issue resolution and performance optimization.
• Strong analytical and problem-solving skills, with a continuous improvement mindset.
• Experience working in large-scale, data-driven environments, ensuring smooth operations of business-critical solutions.
• Ability to support governance and compliance initiatives, ensuring adherence to data standards and best practices.
• Familiarity with data acquisition, cataloging, and data management tools.
• Strong organizational skills, with the ability to manage multiple priorities effectively.

This role offers opportunities for professional growth and development, as well as a chance to work with a dynamic team of experts.

Our company prioritizes employee well-being and provides a supportive work environment.

We value diversity and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.

Please note that this is a challenging and rewarding role that requires a strong passion for data operations and a commitment to excellence.

If you are a motivated and detail-oriented individual who is passionate about data operations, we encourage you to apply.