Senior Category Lead

7 days ago

Tirupati, Andhra Pradesh, India beBeeService Full time ₹ 1,60,00,000 - ₹ 2,40,00,000

About the Company

Urban Company is a technology platform offering customers various services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their homes and at a time of their choosing.

We promise our customers a high-quality standardized and reliable service experience. To fulfill this promise we work closely with our hand-picked service partners enabling them with technology training products tools financing insurance and brand helping them succeed and deliver on this promise.

Our journey began when our founders realized that the home services industry was predominantly unorganized fragmented and offline. Customers found it challenging to avail quality services conveniently and service professionals were struggling to make ends meet having to rely upon several middlemen contractors and local aggregators.

The founders felt that the industry was ripe for disruption and launched Urban Company with three key principles in mind:

  1. Customer Love: Build a platform that offers truly delightful and differentiated services
  2. Partner Empowerment: Build a deep full-stack partnership with service partners helping improve their earnings and overall livelihood
  3. Technology First: Bring innovation and technology to an age-old industry

What You'll Do:

No two days will be the same for you in this role:

  • Operational excellence for your set of cities selection and training of new partners and improving current partners' quality This is the crux and main focus of the role It is an operations-heavy role
  • Taking charge of key central growth tracks for the category over time
  • Projects focused on improving quality and service excellence
  • Projects focused on improving offerings and innovation
  • Collaboration with cross-functional teams to ensure swift and robust execution

You are the owner of the business entrusted to you and you have a direct influence on how the business shapes up We are looking for folks who have a high ownership mindset and love operational excellence.

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