Retail Franchisee Operations Manager

2 weeks ago


Gwalior, Madhya Pradesh, India Vodafone Idea Limited Full time
Job Title: Retail Franchisee Operations Manager

Job Purpose:
As a Retail Franchisee Operations Manager at Vodafone Idea Limited, you will be responsible for overseeing the activities of all Franchise stores in a zone, focusing on customer service, sales, and revenue targets across various products. Your goal will be to ensure quality acquisition, stock availability, and overall revenue targets through the VIMS channel.

Key Responsibilities:
• Achieve sales targets for all products across VIMS in a zone.
• Monitor and ensure quality of acquisition through VIMS.
• Ensure availability of stock at VIMS while adhering to norms.
• Deliver overall revenue targets through VIMS channel.
• Facilitate roll-out of VIMS and meet expansion targets.
• Coach channel partners to improve efficiency and adherence to processes.
• Resolve VIMS-specific issues within specific timelines.
• Maintain high channel partner motivation levels through regular reviews of performance.

Requirements:
• Minimum 8 years of experience in Customer Handling/Retention Management.
• Strong data and analytical skills with a keen eye for detail and process improvements.
• Logical thinking and good analytical skills.
• Prior telecom experience mandatory.
• Graduate in any field with data analytics and process improvements skills.
• Excel and Presentation skills.
• 7-8 years of experience in Customer Handling/Retention Management.

About Vodafone Idea Limited:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership, India's leading telecom service provider. We aim to deliver delightful customer experiences and contribute to a 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. We strive for a diverse and inclusive work environment that encourages authenticity and fosters a sense of belonging.

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