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Client Engagement Director

2 weeks ago

Pune, Maharashtra, India Peoplefy Full time

About Us:

At Peoplefy, we pride ourselves on being one of the top 10 talent and recruitment solutions firms in India. With 30 years of combined experience and a large team of experts, we offer unparalleled end-to-end recruitment services to renowned MNCs.

The Role:

We are seeking a seasoned professional to fill the position of Group Head - Client Engagement & Delivery. As a critical member of our team, you will oversee the implementation of recruitment strategies, processes, and initiatives. This role demands close collaboration with senior management, clients, and business leaders to drive recruitment excellence, revenue targets, and quality service.

Key Responsibilities:

  • Team Management: Lead and mentor a team of recruitment managers, specialists, and coordinators, fostering a culture of collaboration, accountability, and high performance. Set clear goals and objectives for the team, providing guidance, support, and feedback to drive excellence in recruitment delivery.
  • Client Management and Partnerships: Manage relationships with clients, ensuring alignment with organizational goals, standards, and expectations. Handle SLA/TAT defined as per client agreements and drive results efficiently. Deep dive into existing or new client accounts to generate more positions/business and revenues.
  • Stakeholder Engagement: Collaborate closely with senior management, business leaders, and HR partners to understand staffing needs, priorities, and challenges. Build and maintain strong relationships with internal stakeholders, serving as a trusted advisor on recruitment-related matters. Provide regular updates, reports, and insights to senior leadership on recruitment metrics, trends, and initiatives.
  • Recruitment Strategy and Execution: Develop and implement innovative recruitment strategies to attract and acquire top talent, including sourcing, employer branding, and candidate engagement initiatives. Oversee the end-to-end recruitment process, ensuring compliance with company policies, regulations, and best practices. Monitor and analyze recruitment metrics and KPIs to assess performance, identify areas for improvement, and drive data-driven decision-making.
  • Strategic Leadership: Provide strategic direction and vision for the recruitment delivery function, aligning with the organization's overall goals and objectives. Develop and implement recruitment strategies, policies, and procedures to attract, engage, and retain top talent. Drive continuous improvement initiatives to enhance recruitment processes, efficiency, and effectiveness.

Requirements:

  • Bachelor's degree in Human Resources, Business Administration, or related field (Master's degree preferred).
  • 15+ years of experience in recruitment, talent acquisition, with a minimum of 7+ years in a leadership role.
  • Proven track record of successfully leading and managing recruitment teams in a fast-paced, dynamic environment.
  • Extensive experience driving revenue targets, handling delivery pressure, and managing clients end to end.
  • Experience working in Recruitment Consulting environment is a BIG plus.