
D365 Business Process Specialist
3 days ago
Business Process Specialist - Retail Solutions
Job DescriptionPurpose:
- Lead workshops to gather and analyse business requirements for retail operations and POS systems.
- Configure and customize D365 Commerce POS modules to meet client needs.
- Collaborate with technical teams to ensure seamless integration with other D365 modules (Finance, Supply Chain, etc.).
Responsibilities:
- Develop functional documentation including process flows, configuration guides, and user manuals.
- Troubleshoot and resolve POS-related issues post-deployment.
- Stay updated on Microsoft's roadmap for D365 Commerce and recommend enhancements.
- Support data migration and testing activities.
- Work closely with stakeholders to ensure solutions align with business goals.
Key Skills:
- Proven experience as a Functional Consultant in Microsoft Dynamics 365 Commerce / Retail.
- Hands-on experience with D365 POS (Modern POS, Cloud POS, Store Commerce).
- Strong understanding of retail business processes including sales, inventory, promotions, and customer management.
Preferred Qualifications:
- Experience with lifecycle services (LCS), Azure DevOps, and D365 configuration tools.
- Excellent communication and stakeholder management skills.
- Ability to work independently and in a team-oriented environment.
- Microsoft certifications in D365 Commerce or related modules (preferred).
Required documents are CV and cover letter. Further discussion will be conducted via phone call if needed.
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