Business Process Analyst

2 days ago

Tirupati, Andhra Pradesh, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 25,00,000
Technical Support Specialist

This role offers the opportunity to work in a dynamic environment, providing critical technical support and strategic insights for process improvements.

Job Description:

The Technical Support Specialist will play a pivotal role in ensuring the smooth operation of our technical tools and systems while maintaining strong relationships with our clients. This requires someone who can bridge the gap between technical knowledge and business operations.

  • Provide exceptional technical support by resolving inquiries and issues related to technical tools, platforms, and services.
  • Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
  • Troubleshoot technical problems and provide proactive solutions to ensure smooth client experiences.

Required Skills and Qualifications:

To excel in this role, you should possess:

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
  • Exceptional verbal and written communication skills.
  • 2+ years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools (e.g., CRM platforms, databases, software solutions).
  • Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.

Benefits:

This role offers a unique combination of technical expertise and business acumen, providing opportunities for professional growth and development.

Key Requirements:

Please note that:

  • A strong analytical and problem-solving mindset is essential.
  • Excellent communication skills are required to explain technical concepts to non-technical stakeholders.

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