
Team Performance Manager
2 weeks ago
Key Responsibilities:
- To effectively manage team performance and provide support to clients for process-related queries and assistance.
Main Objectives:
- Consistently meet Service Level Agreements (SLAs) by managing the performance of the team.
- Monitor Resource/capacity planning on a daily/weekly basis.
- Ensure zero delays in project deliveries with high-quality standards.
People Management and Process Control:
- Ensure smooth functioning of the process/team.
- Focus on Quality within the team and for the process, ensuring Compliance with ISO standards.
- Manage Client expectations.
Reporting and Analysis:
- Report teams' performance dashboards on a weekly and monthly basis.
Qualifications and Experience:
- Graduate degree required.
- Minimum 2 years of experience in team handling.
- Background in Travel industry preferred.
Work Arrangements:
- Rotational shifts.
- Week offs.
- Work from office module.
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