Team Performance Manager

2 weeks ago


Delhi, Delhi, India beBeeTravel Full time ₹ 1,04,000 - ₹ 1,30,878

Key Responsibilities:

  • To effectively manage team performance and provide support to clients for process-related queries and assistance.

Main Objectives:

  • Consistently meet Service Level Agreements (SLAs) by managing the performance of the team.
  • Monitor Resource/capacity planning on a daily/weekly basis.
  • Ensure zero delays in project deliveries with high-quality standards.

People Management and Process Control:

  • Ensure smooth functioning of the process/team.
  • Focus on Quality within the team and for the process, ensuring Compliance with ISO standards.
  • Manage Client expectations.

Reporting and Analysis:

  • Report teams' performance dashboards on a weekly and monthly basis.

Qualifications and Experience:

  • Graduate degree required.
  • Minimum 2 years of experience in team handling.
  • Background in Travel industry preferred.

Work Arrangements:

  • Rotational shifts.
  • Week offs.
  • Work from office module.

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