Content Developer

4 days ago

Jamnagar, Gujarat, India beBeeTechnicalWriter Full time ₹ 17,50,000 - ₹ 22,50,000
Job Opportunity">

The PACE team strives for excellence daily by:

  • Putting collaboration first. We know that together we can accomplish more than individually. We are respectful, inclusive, and courageous, with a dash of fun every day.
  • Embracing challenges without fear of failure. We learn from mistakes, support each other, and try again.
  • Remembering the impact of our work. Our job is to help customers succeed through simplified onboarding, intuitive help, and timely content delivery.

Our ideal candidate is a persistent self-starter with strong collaborative skills who enjoys continuous learning and professional growth in a fast-paced environment.

Responsibilities:

  • Design, develop, deliver, and maintain customer-facing, best-in-class user content.
  • Produce a range of deliverables, including concepts, tasks, installation instructions, illustrations, video scripts, course modules, and more.
  • Collaborate with stakeholders and subject matter experts to understand requirements and customer needs.
  • Analyze specifications and product descriptions and recommend documentation approaches.
  • Learn the customer experience through hands-on usage of cloud networking products.
  • Follow established style and process guidelines for consistency and completeness.
  • Lead technical documentation efforts with a small number of writers, working with defined stakeholders and established processes.

Minimum Qualifications:

  • High-quality technical writing experience, preferably for advanced software products.
  • 5+ years producing technical content.
  • BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience.
  • Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
  • Ability to research complex technical concepts independently and collaboratively.
  • Familiarity with XML authoring, content management, and courseware development tools.
  • Strong problem-solving skills: ability to make progress with less-than-complete information.
  • Excellent communication and collaboration skills.

Preferred Qualifications:

  • Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services.
  • Hands-on experience with networking technologies such as cloud networking, routing, switching, data centers, or network security.
  • Familiarity with DITA/XML authoring principles and content management concepts.
  • Familiarity with Markdown and MS PowerPoint for authoring content.
  • Experience leading technical documentation efforts with multiple writers.
  • Familiarity with program management methodologies and systems such as Agile and JIRA.
  • Familiarity with modern content concepts such as Search Engine Optimization (SEO), developing scripts for instructional videos and multimedia productions, writing microcopy, User Experience (UX), illustrations and animations, digital publishing, content/web analytics, and more.

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