Director of Quality Assurance
2 weeks ago
Job Title: Director - Quality
About the Role:
We are seeking a highly skilled Director of Quality Assurance to join our team at Guidehouse. As a key member of our organization, you will be responsible for overseeing the quality assurance process and ensuring that our clients receive exceptional service.
Key Responsibilities:
- Quality Assurance: Develop and implement quality assurance processes to ensure that our services meet the highest standards of quality.
- Team Leadership: Lead a team of quality assurance specialists and provide guidance and support to ensure that they are equipped to perform their duties effectively.
- Client Communication: Communicate with clients to ensure that their needs are met and that they are satisfied with the services provided.
- Process Improvement: Identify areas for process improvement and implement changes to ensure that our services are efficient and effective.
- Performance Metrics: Develop and track performance metrics to measure the effectiveness of our quality assurance processes.
Requirements:
- Education: Bachelor's degree in a related field.
- Experience: 15+ years of experience in quality assurance or a related field.
- Skills: Strong leadership and communication skills, ability to analyze complex data, and experience with process improvement.
What We Offer:
Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
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