
Salesforce Support Specialist
3 days ago
Job Title: Salesforce Support Specialist
About the Role:This permanent position requires a skilled professional to provide technical support to users, ensuring timely resolution of issues within Service Level Agreements (SLAs). The successful candidate will be responsible for troubleshooting SQL queries, data discrepancies, and reporting tools.
Key Responsibilities:- Provide technical support to users, resolving issues efficiently and effectively.
- Troubleshoot complex problems related to SQL queries, data discrepancies, and reporting tools.
- Collaborate with developers, QA, and business teams to ensure effective issue resolution and process improvement.
- Document issue resolutions, troubleshooting steps, and FAQs for knowledge management purposes.
- 3-5 years of experience in application or technical support roles.
- Strong knowledge of SQL, with ability to write and troubleshoot queries.
- Experience with ITSM tools for ticketing and incident management.
- Excellent problem-solving and analytical skills.
- Exposure to SSRS or reporting tools for basic report troubleshooting.
- Experience in financial services, healthcare, or enterprise applications support.
- Knowledge of ITIL frameworks and practices.
A dynamic work environment that fosters collaboration, innovation, and growth opportunities.
How to Apply:Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.
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