
Product Development Specialist
3 days ago
Technical Services Manager
Job DescriptionThe role of a Technical Services Manager is pivotal in driving customer solutions, supporting sales, and guiding product development across various segments within the Polymer business.
This involves bridging market needs with internal functions to provide comprehensive technical support. It requires close collaboration with multiple teams to deliver results.
Key Responsibilities:
- Deliver formulation support for targeted segments
- Develop formulations for local market requirements
- Conduct technical training for customers, distributors, and internal teams
- Perform competitive analysis and recommend strategies
- Ensure compliance with statutory and internal standards
- Manage lab operations efficiently and uphold EHS and ISO requirements
- Support customer complaint resolution and application troubleshooting
- Maintain lab equipment, calibrate instruments, and document results
- Participate in field trials and on-site customer visits as needed
- Contribute to technical papers, exhibitions, and industry seminars
Key Requirements:
- Master's degree in Engineering or Master's of Engineering in Chemistry preferred
- At least 8 years of formulation experience in Polymer dispersions/coatings with at least 2 years in a supervisory/people leadership role
- Sound understanding of polymer science and standard test methods
- Strong customer focus with the ability to provide prompt, practical solutions
- Deep knowledge of core markets, competitors, and emulsion polymer technology
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